What are my shipping charges?

BB provides free shipping for all orders!

Malaysian orders will be fulfilled via Poslaju.

International orders will be fulfilled via FedEx.

For Malaysian orders, kindly take note that this free shipping offer is not valid if your final shipping destination is to an international address. A small shipping fee will be incurred to cover the costs of international shipping. Our Customer Care team will be in touch with Malaysian customers who need assistance on delivering abroad.

What is the schedule delivery?

Orders are shipped on business days only. Business days are Monday to Friday, 9am – 5pm, excluding national holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days. All deliveries must be signed upon receipt. Slower delivery may be expected during festive periods due to the closure of the postage service provider and higher demand.

Take note to also expect unforeseen delays due to the developing situation with the worldwide Covid-19 pandemic.

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

Why is my order delayed?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery provider will try to re-deliver at another date. Please kindly contact us for further assistance.

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

What happens in the event of a delivery dispute?

BikeBaju depends on the expertise of our delivery providers to ensure your merchandise is delivered to you in a safe and timely manner.

Life happens, especially with the crazy stuff going on in this world. Certain factors like bad weather, festive season rush or even unexpected lockdowns can throw off our delivery providers and disrupt their schedule.

Conversely, there are some bad eggs that can also cause a disruption in the delivery process and cause much grief to our customers.

In the event such disputes arise, we ask for your kind patience and empathy. Allow us room to investigate the matter further before deriving an unfounded conclusion on our delivery providers.

We trust that the delivery partners are doing their best in any given circumstances. While we do not own the postal service or are we able to augment circumstances to bend to our will, we strive to our level best to come up with a fruitful resolution for all parties.

The world needs a little more kindness and it all begins with all of us.

What happens when my parcel is missing or damaged?

In the unfortunate event that our delivery providers lost, misplaced or damaged your parcel, please contact us for damage replacement assistance.

About our International Customs & Taxation Policy

1. Customs Duties and Taxes:

International orders may be subject to import duties, taxes, and customs fees levied by your country’s customs authorities. These charges are separate from the product and shipping costs and are the responsibility of the recipient. Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; please contact your local customs office for more information.

2. Additional Documentation:

To ensure a smooth customs clearance process, we will provide the necessary documentation, including a commercial invoice, on the package. It is important that you provide accurate and complete shipping information, including a valid phone number and email address, to assist customs authorities if required.

3. Delays Due to Customs:

Customs procedures may occasionally cause delays beyond the estimated delivery time frame. While we strive to provide accurate delivery estimates, please understand that customs processing times are beyond our control. As such, we can’t be held responsible for any delays.

4. Refusal of Payment or Non-Compliance:

If you refuse to pay customs duties and taxes, resulting in the parcel being returned to us, or if your order does not comply with your country’s import regulations, per our no-refund policy, there will be no refunds made to the order.

5. Addressing Customs Issues:

Should you encounter any customs-related issues, such as disputes or inquiries about customs charges, please contact your local customs office directly. We are unable to assist with customs-related matters, as these are determined by your country’s regulations.

6. Order Abandonment and Non-Delivery:

If you decide to abandon an international order due to refusal to pay customs duties and taxes or incorrect shipping information, we regret that we cannot issue refunds for the cost of the products or shipping charges.

7. Transparent Communication:

We aim to provide accurate information regarding customs and taxation to ensure a seamless shopping experience. If you have any questions or concerns about our International Customs and Taxation Policy, please contact our customer support team before placing your order.

By proceeding with an international order on BikeBaju, you acknowledge that you have read and understood our International Customs and Taxation Policy. We appreciate your trust in us and are here to assist you at every step of your shopping journey.