CRASH REPLACEMENT

BBCare Crash Replacement Program

Sh*t happens. Sometimes, it involves an “ouch!”, a little road rash and damage to your beloved jersey.

But do not worry. BB has your back!

We are excited to introduce BBCare, our exclusive crash replacement program. We are proud to be the first and only brand to feature 100% one-on-one crash replacement.

If your jersey is damaged in a crash within a year of purchase, you are entitled to a full crash replacement.

To request a crash replacement, all you have to do is send us an email to hello@bikebaju.com with the following:

  • Full Name
  • Order ID (for online store orders) OR Bike Shop Receipt (for authorised dealer purchases)
  • Serial Number
  • Photo of Injury
  • Photo of Damaged Jersey

Once the BBCare team reviews and approves your request, you’ll receive a new replacement.

At BikeBaju, we know accidents can happen, but that shouldn’t stop you from enjoying the ride. With the introduction of BBCare, we want you to focus on your recovery and get back in the saddle fast with your favourite BikeBaju once more.

Terms & Conditions
  • The crash replacement validity period is one year from the date of purchase, as stated on the receipt
  • Crash replacement requests need to be made within 1 month of the crash. Any crash replacement requests made after one month of the crash will not be eligible
  • BB reserves the right to request for additional evidence or photo timestamps to support the claim request
  • In the event you are unable to provide the required documentation to process your claim, you are not eligible for the crash replacement
  • The crash replacement is one-time only and not stackable. Meaning, if you already claimed the crash replacement once, the claimed jersey is no longer eligible nor protected by BBCare
  • For BB jerseys gifted to you from someone else, you are still eligible for crash replacement as long as you can show proof of purchase
  • In the event the jersey is out of stock, we ask for your kind patience in waiting for the item to be restocked
  • In the event the jersey is discontinued, you are eligible to change to a design of similar or lower price value
  • In the event the jersey is found to be counterfeit or purchased from a questionable source, you are not eligible for the crash replacement
  • In the event there is a discrepancy in records or suspect of fraud, BB reserves the right to decline the replacement request. BB also reserves the right to request additional evidence to support the request
  • The decision to approve or decline replacement requests is at the sole and final discretion of BikeBaju