Return Policy

The BB “Super Simple” Returns Policy

We want you to be a happy lifelong BB customer. This is why we’re keeping our Returns Policy as Super Simple as possible.

My BB is too big / too small. Can I get a different size?

We will gladly do a size exchange for first time buyers only. This will ensure you get the right fit for your next BB. It’s a lifelong love affair.

All you have to do is:

  1. Mail the jersey back to us within 14 days of receipt where products are in new, unworn and unwashed condition with original tags and packaging. Any exchange requests after 14 days will not be entertained
  2. Email us with your Order ID and size exchange request
  3. We will ship a brand new BB with your selected size to you

Take note that BB doesn’t hold many limited stocks. Our first time size exchange is subject to stock availability basis. In the event there is no stock for your selected size, we will give you store credit for your next BB purchase with us.

Also, please help us to take good care of the too big / too small BB. Ensure that the BB is still in perfect condition for its next owner.

I changed my mind on the design.

We know it’s hard to decide which BB design to get! However, all sales are final and no refunds will be accepted due to change of mind. When in doubt, get all designs. And get them early during our preorder period.

The BB doesn’t look the same on the photo / website.

We’re living in a new world of Instagram filters, TikTok effects and Photoshop. What you see on your screen is bound to differ slightly from real life.

While Team BB does our very best to ensure our colours and designs represent the actual thing as accurately as possible, we simply can’t guarantee it. All mobile devices display and render colours very differently. As such, no refunds will be accepted for this reason.

The final product will be accurate to what you see on the product page on our official website. As such, any refund request citing discrepancies by referencing our Instagram, social media channels or third party photos other than the product page won’t be accepted as well.

My BB is faulty / there is a mistake with my order.

If you hit a snag with your order, no worries! We’re happy to make it up to you. Kindly email us with a proof of the fault / defect / mistake. Team BB will investigate the case. If it’s a boo boo such as manufacturing defect or issues from our side, we will gladly do a refund for you. However, if we found that the BB has incurred damage due to mishandling, Team BB reserves the right to respectfully decline the refund request.

What about return shipping?

For first time buyers who would like a size exchange, we want you to be a happy BB, but we also appreciate your help to return the goodwill by bearing the return shipping charges to cover our team effort and administrative costs. Kindly use tracked shipping because we can’t be held responsible for parcels who get lost in transit.

For faulty BB or mistaken orders?

Your shipping is on us. We will gladly reimburse your shipping fees as store credit for your next purchase.

How long does it take to receive a refund / store credit?

Kindly allow Team BB to process your refund / store credit within 14 business days of receiving your request. Don’t worry, we will keep close in touch with you.

I didn’t get my BB from your official website. Can I still get a refund?

Our Super Simple Returns Policy is only valid for BB purchased from our official website at www.bikebaju.com. If you purchased it from our distributors or a third party, kindly refer back to their respective returns policy.

I need help with a special case.

Don’t fit into any of the above? No problem. Just email us with the details and we’ll get back to you.

A Love Note About Cycling Bibs & Shorts

Cycling bibs will forever hold a special place in the hearts of cyclists because of how lovingly close they come to our delicate parts.

This is why due to hygiene and health reasons, our Bibs are not covered under this Super Simple Return Policy.

No exchange nor refund will be accepted. We love our BB, this is why we don’t want to put you guys in the grind together *wink wink*.

However, we are happy to give you a 20% off your next Bib purchase if your initial purchase is not a good match. Just pop us an email if you need help on this.

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  • AMBASSADOR PROGRAM AGREEMENT

    Wanna join the BikeBaju Brand Ambassador Program? Here are our Terms & Conditions.

    Participation

    1. Filling up the Ambassador form is an expression of interest. It is not an automatic enrollment into the Program. Only selected participants will be contacted via email
    2. BB reserves the right to choose the Brand Ambassador based on our requirements
    3. BB reserves the right to decline applications if deemed not a good fit or if there are no more places available in the program
    4. BB will give preference to applicants who are:
      1. Existing customers of BB
      2. Accomplished sportsmen / sportswomen
      3. Influence within the cycling community
    5. Brand Ambassadors should ideally have a healthy social media following or significant impact within the sports community
    6. Brand Ambassadors are comfortable to represent BikeBaju as a brand advocate
    7. Brand Ambassadors are encouraged to produce BB related content in the form of photos, visuals and more in their social media profiles, linking back to the BB official website and social media channels
    8. Brand Ambassadors acknowledge that BB will reserve the rights to request for original, high-resolution content to be shared on the BB official website and social media channels for marketing purposes
    9. Brand Ambassadors agree to attend any of BB related rides, events or marketing activities upon request and subject to availability
    10. The Ambassador Program is not a binding agreement on exclusivity as a BB Brand Ambassador, unless explicitly expressed between the applicant and the brand

    Boundaries & Non-Disclosure

    1. Brand Ambassadors are expected to represent BB in a happy, friendly and positive manner in line with our brand persona
    2. Kindly refrain from doing anything that might harm or risk BB’s image and reputation
    3. While this Ambassador Program is non-binding on exclusivity, we appreciate our Brand Ambassadors to demonstrate goodwill and inform us in advance should they decide to partake in any direct or indirect competitor’s activities or similar programs
    4. Further to the above, depending on the level of involvement with the competitor, BB reserves the right to respectfully withdraw the Brand Ambassador’s status to avoid conflict of interest. Conversely, should the Brand Ambassador request a deeper level of involvement with BB, this will be reviewed on a case-by-case basis and bound by a separate agreement
    5. Brand Ambassadors might be privy to firsthand information regarding BB’s sales, marketing and promotional initiatives during our initial planning stage. Kindly refrain from sharing with the public unless explicitly requested by BB. We will give the green light to our Brand Ambassadors to share publicly once all new promotions are confirmed to proceed
    6. Further to the above, Brand Ambassadors are expected not to disclose any of such information to external third parties, direct or indirect competitors that might jeopardize the business
    7. Brand Ambassadors should not be misconstrued as a sales agent or employee of BB. As such, kindly refrain from representing BB in that manner – ie. using BB logos on websites or building social media profiles using our brand assets to promote or sell our merchandise. All Brand Ambassador communication should link back to BB’s official website and social media channels
    8. BB reserves the rights to revoke the Brand Ambassador status should there be suspicion of misconduct, non-compliance, personal wrongdoing, unlawful acts or misrepresentation of our brand