The BB “Super Simple” Returns Policy
We want you to be a happy lifelong BB customer. This is why we’re keeping our Returns Policy as Super Simple as possible.
My BB is too big / too small. Can I get a different size?
We will gladly do a size exchange for first time buyers only. This will ensure you get the right fit for your next BB. It’s a lifelong love affair.
All you have to do is:
- Mail the jersey back to us within 14 days of receipt where products are in new, unworn and unwashed condition with original tags and packaging. Any exchange requests after 14 days will not be entertained
- Email us with your Order ID and size exchange request
- We will ship a brand new BB with your selected size to you
Take note that BB doesn’t hold many limited stocks. Our first time size exchange is subject to stock availability basis. In the event there is no stock for your selected size, we will give you store credit for your next BB purchase with us.
Also, please help us to take good care of the too big / too small BB. Ensure that the BB is still in perfect condition for its next owner.
I changed my mind on the design.
We know it’s hard to decide which BB design to get! However, all sales are final and no refunds will be accepted due to change of mind. When in doubt, get all designs. And get them early during our preorder period.
The BB doesn’t look the same on the photo / website.
We’re living in a new world of Instagram filters, TikTok effects and Photoshop. What you see on your screen is bound to differ slightly from real life.
While Team BB does our very best to ensure our colours and designs represent the actual thing as accurately as possible, we simply can’t guarantee it. All mobile devices display and render colours very differently. As such, no refunds will be accepted for this reason.
The final product will be accurate to what you see on the product page on our official website. As such, any refund request citing discrepancies by referencing our Instagram, social media channels or third party photos other than the product page won’t be accepted as well.
My BB is faulty / there is a mistake with my order.
If you hit a snag with your order, no worries! We’re happy to make it up to you. Kindly email us with a proof of the fault / defect / mistake. Team BB will investigate the case. If it’s a boo boo such as manufacturing defect or issues from our side, we will gladly do a refund for you. However, if we found that the BB has incurred damage due to mishandling, Team BB reserves the right to respectfully decline the refund request.
What about return shipping?
For first time buyers who would like a size exchange, we want you to be a happy BB, but we also appreciate your help to return the goodwill by bearing the return shipping charges to cover our team effort and administrative costs. Kindly use tracked shipping because we can’t be held responsible for parcels who get lost in transit.
For faulty BB or mistaken orders?
Your shipping is on us. We will gladly reimburse your shipping fees as store credit for your next purchase.
How long does it take to receive a refund / store credit?
Kindly allow Team BB to process your refund / store credit within 14 business days of receiving your request. Don’t worry, we will keep close in touch with you.
I didn’t get my BB from your official website. Can I still get a refund?
Our Super Simple Returns Policy is only valid for BB purchased from our official website at www.bikebaju.com. If you purchased it from our distributors or a third party, kindly refer back to their respective returns policy.
A Love Note About Cycling Bibs & Shorts
Cycling bibs will forever hold a special place in the hearts of cyclists because of how lovingly close they come to our delicate parts.
This is why due to hygiene and health reasons, our Bibs are not covered under this Super Simple Return Policy.
No exchange nor refund will be accepted. We love our BB, this is why we don’t want to put you guys in the grind together *wink wink*.
However, we are happy to give you a 20% off your next Bib purchase if your initial purchase is not a good match. Just pop us an email if you need help on this.