Delivery Policy

WHAT ARE MY SHIPPING CHARGES?

BB provides free shipping for all orders!

Malaysian orders will be fulfilled via Poslaju.

International orders will be fulfilled via FedEx.

For Malaysian orders, kindly take note that this free shipping offer is not valid if your final shipping destination is to an international address. A small shipping fee will be incurred to cover the costs of international shipping. Our Customer Care team will be in touch with Malaysian customers who need assistance on delivering abroad.

WHAT IS THE DELIVERY SCHEDULE?

Orders are shipped on business days only. Business days are Monday to Friday, 9am – 5pm, excluding national holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days. All deliveries must be signed upon receipt. Slower delivery may be expected during festive periods due to the closure of the postage service provider and higher demand.

Take note to also expect unforeseen delays due to the developing situation with the worldwide Covid-19 pandemic.

HOW DO I TRACK MY ORDER OR DELIVERY STATUS?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

WHY IS MY ORDER DELAYED?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?

If you are unable to receive the product at the time of delivery, our delivery provider will try to re-deliver at another date. Please kindly contact us for further assistance.

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

WHAT HAPPENS IN THE EVENT OF A DELIVERY DISPUTE?

BikeBaju depends on the expertise of our delivery providers to ensure your merchandise is delivered to you in a safe and timely manner.

Life happens, especially with the crazy stuff going on in this world. Certain factors like bad weather, festive season rush or even unexpected lockdowns can throw off our delivery providers and disrupt their schedule.

Conversely, there are some bad eggs that can also cause a disruption in the delivery process and cause much grief to our customers.

In the event such disputes arise, we ask for your kind patience and empathy. Allow us room to investigate the matter further before deriving an unfounded conclusion on our delivery providers.

We trust that the delivery partners are doing their best in any given circumstances. While we do not own the postal service or are we able to augment circumstances to bend to our will, we strive to our level best to come up with a fruitful resolution for all parties.

The world needs a little more kindness and it all begins with all of us.

WHAT HAPPENS WHEN MY PARCEL IS MISSING OR DAMAGED?

In the unfortunate event that our delivery providers lost, misplaced or damaged your parcel, please contact us for damage replacement assistance.

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  • AMBASSADOR PROGRAM AGREEMENT

    Wanna join the BikeBaju Brand Ambassador Program? Here are our Terms & Conditions.

    Participation

    1. Filling up the Ambassador form is an expression of interest. It is not an automatic enrollment into the Program. Only selected participants will be contacted via email
    2. BB reserves the right to choose the Brand Ambassador based on our requirements
    3. BB reserves the right to decline applications if deemed not a good fit or if there are no more places available in the program
    4. BB will give preference to applicants who are:
      1. Existing customers of BB
      2. Accomplished sportsmen / sportswomen
      3. Influence within the cycling community
    5. Brand Ambassadors should ideally have a healthy social media following or significant impact within the sports community
    6. Brand Ambassadors are comfortable to represent BikeBaju as a brand advocate
    7. Brand Ambassadors are encouraged to produce BB related content in the form of photos, visuals and more in their social media profiles, linking back to the BB official website and social media channels
    8. Brand Ambassadors acknowledge that BB will reserve the rights to request for original, high-resolution content to be shared on the BB official website and social media channels for marketing purposes
    9. Brand Ambassadors agree to attend any of BB related rides, events or marketing activities upon request and subject to availability
    10. The Ambassador Program is not a binding agreement on exclusivity as a BB Brand Ambassador, unless explicitly expressed between the applicant and the brand

    Boundaries & Non-Disclosure

    1. Brand Ambassadors are expected to represent BB in a happy, friendly and positive manner in line with our brand persona
    2. Kindly refrain from doing anything that might harm or risk BB’s image and reputation
    3. While this Ambassador Program is non-binding on exclusivity, we appreciate our Brand Ambassadors to demonstrate goodwill and inform us in advance should they decide to partake in any direct or indirect competitor’s activities or similar programs
    4. Further to the above, depending on the level of involvement with the competitor, BB reserves the right to respectfully withdraw the Brand Ambassador’s status to avoid conflict of interest. Conversely, should the Brand Ambassador request a deeper level of involvement with BB, this will be reviewed on a case-by-case basis and bound by a separate agreement
    5. Brand Ambassadors might be privy to firsthand information regarding BB’s sales, marketing and promotional initiatives during our initial planning stage. Kindly refrain from sharing with the public unless explicitly requested by BB. We will give the green light to our Brand Ambassadors to share publicly once all new promotions are confirmed to proceed
    6. Further to the above, Brand Ambassadors are expected not to disclose any of such information to external third parties, direct or indirect competitors that might jeopardize the business
    7. Brand Ambassadors should not be misconstrued as a sales agent or employee of BB. As such, kindly refrain from representing BB in that manner – ie. using BB logos on websites or building social media profiles using our brand assets to promote or sell our merchandise. All Brand Ambassador communication should link back to BB’s official website and social media channels
    8. BB reserves the rights to revoke the Brand Ambassador status should there be suspicion of misconduct, non-compliance, personal wrongdoing, unlawful acts or misrepresentation of our brand