Delivery Policy

WHAT ARE MY SHIPPING CHARGES?

Free international shipping for all preorders only.
For ready stock, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.

WHAT IS THE DELIVERY SCHEDULE?

Orders are shipped on business days only. Business days are Monday to Friday, 9am – 5pm, excluding national holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days. All deliveries must be signed upon receipt. Slower delivery may be expected during festive periods due to the closure of the postage service provider and higher demand.

Take note to also expect unforeseen delays due to the developing situation with the worldwide Covid-19 pandemic.

HOW DO I TRACK MY ORDER OR DELIVERY STATUS?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

WHY IS MY ORDER DELAYED?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season. You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates. Your order was placed during a local public holiday. There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

For local orders, please input your tracking number here.

For international orders, please input your tracking number here.

WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF
DELIVERY?

If you are unable to receive the product at the time of delivery, our delivery provider will try to re-deliver at another date. Please kindly contact us for further assistance.

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

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