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CRASH REPLACEMENT

Delivery Policy Return Policy Crash Replacement

BB Cares For You

Exclusive Crash Replacement Program For The BBFam

Sh*t happens. Sometimes, it involves an “ouch!”, a little road rash and damage to your beloved jersey.

But not to worry, BB has got your back!

We are excited to introduce BBCare. This is an innovative partnership between BikeBaju and YAS MicroInsurance. For jerseys that are covered under BBCare, BikeBaju owners will now get a one-on-one crash replacement.

Each BikeBaju jersey featuring BBCare will come with a unique serial number which identifies you as the owner of the jersey. In the unfortunate event that your jersey is damaged in a crash, jerseys that carry the BBCare tag and serial number are entitled to a full crash replacement.

To request a crash replacement, all you have to do is send us an email with the following:

– Full Name
– Order ID (for online store orders) OR Bike Shop Receipt (for dealer purchases)
– Serial Number
– Photo of Injury
– Photo of Damaged Jersey With Serial Number Visible

Once the BBCare team reviews and approves your request, you’ll receive a brand new replacement without any questions asked.

At BikeBaju, we know that accidents can happen – but that shouldn’t stop you from enjoying the ride. With the introduction of BBCare, we want you to focus on your recovery, and get back on the saddle fast with your favourite BikeBaju once more.

Terms & Conditions apply.

Terms & Conditions

  • The crash replacement validity period is one year from the date of purchase as stated on the receipt
  • In the event you are unable to provide the required documentation for our insurer to process your claim, you are not eligible for the crash replacement
  • The crash replacement is one-time only and not stackable. Meaning, if you already claimed the crash replacement once, the claimed jersey is no longer eligible nor protected by BBCare
  • BB jerseys that do not carry the serial number tag are not eligible under the BBCare Crash Replacement Program
  • For BB jerseys gifted to you from someone else, you are still eligible for crash replacement as long as you can show proof of purchase
  • In the event the jersey is out of stock, we ask for your kind patience in waiting for the item to be restocked
  • In the event the jersey is discontinued, you are eligible to change to a design of similar or lower price value
  • In the event the serial number is damaged, we are happy to accept proof of purchase that corresponds with our records. This will be subject to review on a case-by-case basis
  • In the event the jersey is found to be counterfeit or purchased from a questionable source, you are not eligible for the crash replacement
  • In the event there is a discrepancy in records or suspect of fraud, BB reserves the right to decline the replacement request
  • The decision to approve or decline replacement requests is at the sole and final discretion of BikeBaju and YAS MicroInsurance
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  • AMBASSADOR PROGRAM AGREEMENT

    Wanna join the BikeBaju Brand Ambassador Program? Here are our Terms & Conditions.

    Participation

    1. Filling up the Ambassador form is an expression of interest. It is not an automatic enrollment into the Program. Only selected participants will be contacted via email
    2. BB reserves the right to choose the Brand Ambassador based on our requirements
    3. BB reserves the right to decline applications if deemed not a good fit or if there are no more places available in the program
    4. BB will give preference to applicants who are:
      1. Existing customers of BB
      2. Accomplished sportsmen / sportswomen
      3. Influence within the cycling community
    5. Brand Ambassadors should ideally have a healthy social media following or significant impact within the sports community
    6. Brand Ambassadors are comfortable to represent BikeBaju as a brand advocate
    7. Brand Ambassadors are encouraged to produce BB related content in the form of photos, visuals and more in their social media profiles, linking back to the BB official website and social media channels
    8. Brand Ambassadors acknowledge that BB will reserve the rights to request for original, high-resolution content to be shared on the BB official website and social media channels for marketing purposes
    9. Brand Ambassadors agree to attend any of BB related rides, events or marketing activities upon request and subject to availability
    10. The Ambassador Program is not a binding agreement on exclusivity as a BB Brand Ambassador, unless explicitly expressed between the applicant and the brand

    Boundaries & Non-Disclosure

    1. Brand Ambassadors are expected to represent BB in a happy, friendly and positive manner in line with our brand persona
    2. Kindly refrain from doing anything that might harm or risk BB’s image and reputation
    3. While this Ambassador Program is non-binding on exclusivity, we appreciate our Brand Ambassadors to demonstrate goodwill and inform us in advance should they decide to partake in any direct or indirect competitor’s activities or similar programs
    4. Further to the above, depending on the level of involvement with the competitor, BB reserves the right to respectfully withdraw the Brand Ambassador’s status to avoid conflict of interest. Conversely, should the Brand Ambassador request a deeper level of involvement with BB, this will be reviewed on a case-by-case basis and bound by a separate agreement
    5. Brand Ambassadors might be privy to firsthand information regarding BB’s sales, marketing and promotional initiatives during our initial planning stage. Kindly refrain from sharing with the public unless explicitly requested by BB. We will give the green light to our Brand Ambassadors to share publicly once all new promotions are confirmed to proceed
    6. Further to the above, Brand Ambassadors are expected not to disclose any of such information to external third parties, direct or indirect competitors that might jeopardize the business
    7. Brand Ambassadors should not be misconstrued as a sales agent or employee of BB. As such, kindly refrain from representing BB in that manner – ie. using BB logos on websites or building social media profiles using our brand assets to promote or sell our merchandise. All Brand Ambassador communication should link back to BB’s official website and social media channels
    8. BB reserves the rights to revoke the Brand Ambassador status should there be suspicion of misconduct, non-compliance, personal wrongdoing, unlawful acts or misrepresentation of our brand